Shipping Policy

At THE AUDACE PARIS, we are committed to providing you with a high-quality shopping experience, including reliable and secure delivery options. This shipping policy provides all the necessary information regarding the receipt of your orders. Please read it carefully before placing your order.

1. Delivery Areas

THE AUDACE PARIS ships products both nationally and internationally. Our packages can be delivered to most countries worldwide. However, certain geographical restrictions may apply.

2. Delivery Methods

We offer several delivery options to suit your needs, including:

• Standard shipping: Available for domestic and international orders, with delivery times varying based on the destination.

• Express shipping: A faster option for customers who wish to receive their order in a shorter time frame (subject to availability in your region).

• Free shipping: Available for certain orders exceeding a minimum amount or as part of promotional offers.

The available delivery options and their costs will be displayed at checkout.

3. Delivery Times

Delivery times vary depending on your location and the chosen shipping method. The usual estimated times are:

• France (mainland): 3 to 5 business days.

• Europe: 5 to 10 business days.

• International: 10 to 20 business days, depending on the destination.

Please note that these timeframes are indicative and may vary due to carrier delays, peak periods (e.g., holiday seasons), or exceptional circumstances (e.g., strikes, health crises).

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. This number will allow you to track your package directly on the carrier's website. You can also access this information through your customer account on our website.

5. Shipping Fees

Shipping costs depend on your location, package weight, and selected delivery method. The applicable shipping fees will be clearly displayed before payment confirmation.

Example of shipping fees:

• France (mainland): Starting from €5.

• Europe: Starting from €10.

• International: Starting from €15.

Certain products or special orders may incur additional shipping fees (e.g., express shipping, oversized packages). These will also be specified before completing your order.

6. Delivery Issues

If you experience any delivery issues (delays, damaged packages, or undelivered orders), please contact our customer service as soon as possible via our Contact page. We are committed to resolving any problems promptly.

If your package is damaged upon arrival, please refuse it from the carrier and notify us immediately. We will guide you through the necessary steps to receive a replacement or a refund.

7. Delivery During Promotions

During promotional periods or peak shopping times (sales, holiday seasons), processing and delivery times may be slightly extended. We appreciate your patience and recommend placing your orders in advance during these periods.

8. Customs Duties and International Taxes

For international deliveries, customs duties or local taxes may apply based on the regulations of the destination country. These additional fees are the customer’s responsibility and are not included in the total order amount.

9. Free Shipping

We occasionally offer free shipping as part of promotions or for orders reaching a minimum amount (as indicated on our website). This option is available for selected countries and will be automatically applied at checkout if your order qualifies.